Resume

NELVA MORAN

Permanent: 1693 Ithaca Dr, Naperville, IL 60565

(C) 201-667-3070 • nelvamoran3@gmail.com

WORK EXPERIENCE

Old Navy                                                                             Naperville, IL

Shipment Specialist/Cashier                                October 2008 – January 2011

  • Demonstrated communication skills and attention to detail to enhance the customer experience.
  • Utilized cash register to process transactions and balanced the drawer.
  • Successfully executed the shipment process and presentation of merchandise with the shipment team.

Olive Garden                                                        Downers Grove, IL

Service Professional/Certified Trainer                    November 2011 – Present 

  • Works in fast-paced, customer service- and teamwork-centered environment.
  • Adheres to sanitation and safety control policies to protect other team members and customers.
  • Maintains a professional and friendly line of communication with customers.
  • Responsible for handling cash transactions effectively and balancing the drawer to ensure there are no shortages.
  • As a certified trainer, ensures other members of the service team are equipped with the knowledge needed to properly serve customers and uphold service standards of the restaurant.
  • As a service professional, assisted the service team and worked with management to improve sales.

SKILLS

  • Microsoft Word, Outlook, Excel, and PowerPoint proficiency
  • Adobe Creative Cloud proficiency.
  • Experience with WordPress
  • Bi-lingual: fluent in Spanish and English
  • Typing speed: 35 WPM
  • Ability to complete data entry with 10 key by touch
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